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Refund Policy

Version 1.2 — Effective date: July 16, 2026 — Last updated: July 16, 2026

This Refund Policy explains when and how you can get a refund for the WCAGC service (the "Service"), operated by WCAGC (a sole proprietorship registered in Poland, NIP 7831856003) ("we", "us"). It forms part of the Terms of Service — which identifies the operator — and uses the terms defined there.

New subscription payments are sold through Link/Stripe Managed Payments, with Link acting as merchant of record for the payment transaction. Customers can request transaction support and refunds through Link as well as contacting us. Stripe may issue refunds under its Managed Payments transaction terms; nothing in this Policy limits mandatory consumer rights.

Your rights depend on whether you subscribe as a business (B2B) or as a consumer — an individual acting outside your trade, business, or profession.

1. Free Trial

New paid subscriptions may start with a 14-day free trial. We collect your payment method at sign-up, but we do not charge you during the trial.

  • You can cancel at any time before the trial ends through the billing portal in the Service — if you do, you are not charged.
  • If you do not cancel, the subscription automatically converts to a paid plan at the end of the trial and your payment method is charged for the first period.
  • The free trial is available to first-time subscribers only.

2. Consumers — Statutory Right of Withdrawal (EU)

If you are a consumer in the EU, you have a 14-day right of withdrawal from the day your Subscription contract is concluded, under the Consumer Rights Directive (2011/83/EU) as implemented by the Polish Act on Consumer Rights (Ustawa o prawach konsumenta).

  • How to withdraw: email hello@wcagc.com or contact Link transaction support within 14 days with your account email; no reason is required. You may use the model withdrawal form but do not have to.
  • Refund: we refund the amount you paid for the current period within 14 days of receiving your withdrawal, using the same payment method.
  • Immediate access. You may use the Service during the withdrawal period. We do not treat ordinary use of an ongoing Subscription as a waiver of the withdrawal right. If you withdraw in time, we refund the payments covered by the withdrawal without deducting an amount for that use.
  • Because most subscriptions begin with a free trial (Section 1), you can simply cancel during the trial to avoid any charge — that is usually the easiest path.

Nothing in this Policy or in the Terms of Service limits your mandatory statutory rights as a consumer.

3. Business (B2B) Subscriptions

For Customers who subscribe as a business, fees are non-refundable except where required by mandatory law or expressly stated here. No refunds or credits are given for partial periods, unused capacity, or downgrades. See Terms of Service §6.5. Cancellation takes effect at the end of the current paid period and stops future renewals.

4. Billing Errors

If you were charged in error — for example a duplicate charge — contact hello@wcagc.com within 30 days of the charge. We correct or refund verified billing errors regardless of whether you are a consumer or a business. This contact request does not shorten a consumer's mandatory complaint or limitation period.

5. How to Request a Refund

Email hello@wcagc.com from your account email or use Link transaction support, stating whether your request is a withdrawal (Section 2) or a billing error (Section 4). Where a refund is due, it is processed to the original payment method. Stripe may also issue a refund under its Managed Payments rules.

6. Consumer Remedies for a Non-Conforming Digital Service

The withdrawal right is separate from mandatory remedies under national rules implementing Directive (EU) 2019/770 where a digital service does not conform to the contract. A consumer may be entitled to have the Service brought into conformity free of charge and within a reasonable time, or — where the statutory conditions are met — to a proportionate price reduction or termination and reimbursement. We process a reimbursement due under those rules without undue delay and within 14 days after being informed that the consumer invokes the applicable remedy.

7. Non-Refundable

Except as set out above (consumer withdrawal, billing errors): amounts already paid for a current or past period, and access removed because an account was terminated for a breach of the Terms or the Acceptable Use Policy.

8. Model Withdrawal Form

You may copy and email the following form to hello@wcagc.com. Using the form is optional; any clear statement sent before the deadline is sufficient.

  • To: WCAGC — hello@wcagc.com
  • I hereby give notice that I withdraw from my contract for the WCAGC Subscription.
  • Subscription/order date: [date]
  • Consumer name: [name]
  • Consumer address: [address]
  • Account email: [email]
  • Date: [date]

9. Contact

WCAGC, ul. Garbary 100, 61-757 Poznań, Poland — Email: hello@wcagc.com

Related documents: Terms of Service · Privacy Policy

The English-language version of these documents is the legally binding one.